The way the news was shared about last week’s Titan disaster in the North Atlantic is a textbook case on how to handle the flow of information in a crisis. The back story here relates to how Canadian public officials handle crisis information. …
crisis strategy
Best practices in crisis communications
Crisis communications is a service Martin Charlton Communications has been relied on again and again to provide. Recovering from a crisis happens more quickly and completely when it includes effective communications. Figuring out your …
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Communicate with confidence during a crisis
There is a lot of interest in issues management and crisis communications. Issues management - the process organizations go through to manage an issue before it becomes a crisis – and crisis communications are top-of-mind in our current environment …
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How NOT to handle a crisis
Tuesday was a day to forget for the Houston Astros organization. Yes, the team lost Game 1 of the World Series at home to the Washington Nationals. But the story is much worse than that. The behaviour of a select few should serve as a …
Crisis hits: Are you prepared?
Remember those monthly fire drills from elementary school? They served as a teaching moment for all students in how to act should there ever be a real fire emergency. A similar procedure should be in place at work – not a fire drill, but a plan …
How to communicate with confidence during a crisis
There is a lot of interest in crises during this latter half of 2017. …
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How an outside perspective can spark a communications breakthrough
We all want to be better at what we do -- to become smarter, spend less, move more quickly, and create more of an impact. …
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