The way the news was shared about last week’s Titan disaster in the North Atlantic is a textbook case on how to handle the flow of information in a crisis. The back story here relates to how Canadian public officials handle crisis information. …
crisis communications
How not to handle a crisis Part II
Despite the long list of changes and new normals we’ve had to accept this year, one thing remains the same – a hatred for the Houston Astros. It’s a hatred every bit as fresh as it was in January when Major League Baseball commissioner Rob Manfred …
How not to handle a crisis: Part I
The Houston Astros found themselves at the core of two of professional sports’ most recent and most talked about scandals. For their role in these bombshell stories, the Astros took centre stage of the news cycle for several weeks. And how the …
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COVID-19 pandemic
We are living in unprecedented times due to COVID-19 – things are changing hourly and many of us are struggling to keep up. Martin Charlton Communications is working with organizations to help them communicate to their employees, stakeholders and …
Crisis Communications in an Election
Photos that emerged this week of Prime Minister Justin Trudeau sporting a “black face” costume is an interesting lesson in crisis communications. On one hand, when this story broke, Trudeau’s first apology was textbook. Every crisis communications …
