The way the news was shared about last week’s Titan disaster in the North Atlantic is a textbook case on how to handle the flow of information in a crisis. The back story here relates to how Canadian public officials handle crisis information. …
Crisis Communications
Best practices in crisis communications
Crisis communications is a service Martin Charlton Communications has been relied on again and again to provide. Recovering from a crisis happens more quickly and completely when it includes effective communications. Figuring out your …
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Communicate with confidence during a crisis
There is a lot of interest in issues management and crisis communications. Issues management - the process organizations go through to manage an issue before it becomes a crisis – and crisis communications are top-of-mind in our current environment …
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How not to handle a crisis Part II
Despite the long list of changes and new normals we’ve had to accept this year, one thing remains the same – a hatred for the Houston Astros. It’s a hatred every bit as fresh as it was in January when Major League Baseball commissioner Rob Manfred …
How not to handle a crisis: Part I
The Houston Astros found themselves at the core of two of professional sports’ most recent and most talked about scandals. For their role in these bombshell stories, the Astros took centre stage of the news cycle for several weeks. And how the …
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COVID-19 pandemic
We are living in unprecedented times due to COVID-19 – things are changing hourly and many of us are struggling to keep up. Martin Charlton Communications is working with organizations to help them communicate to their employees, stakeholders and …
What we can learn from the Biden campaign’s failure to purchase a domain name.
The latest campaign from Team Biden is targeting Latino communities using the strapline "Todos Con Biden". Let's take a look at how a failure to plan has handed a significant opportunity to the Trump 2020 campaign. What are the lessons that we …
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How NOT to handle a crisis
Tuesday was a day to forget for the Houston Astros organization. Yes, the team lost Game 1 of the World Series at home to the Washington Nationals. But the story is much worse than that. The behaviour of a select few should serve as a …
Crisis hits: Are you prepared?
Remember those monthly fire drills from elementary school? They served as a teaching moment for all students in how to act should there ever be a real fire emergency. A similar procedure should be in place at work – not a fire drill, but a plan …
How to communicate with confidence during a crisis
There is a lot of interest in crises during this latter half of 2017. …
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